Our Policy

Refund Policy

At KUKU, every ceramic piece is handcrafted and carefully inspected before shipping.
If your item arrives damaged during transit or does not match your order, you are eligible for a full or partial refund.

To request a refund, please contact us within 48 hours of receiving your package and provide:

• Clear photos of the damaged item

• Photos of the packaging

• Your order number

Once verified, we will process your refund promptly.
Please note: refunds are only issued for items damaged in transit or for fulfillment errors.

Return Policy

Because all KUKU teaware is handmade, custom-crafted, and one-of-a-kind, we do not accept returns or exchanges for the following reasons:

• You changed your mind

• You don’t like the style or color

• The size or shape does not meet personal preference

We only offer a replacement if:

• The wrong design or item was sent

• The product arrives significantly damaged and cannot be used

If a replacement is required, we will remake and resend the item at no additional cost.

Payment Policy

KUKU currently accepts PayPal as a secure payment method for all orders.

Since each piece is crafted individually, full payment is required at the time of purchase to begin the handmade production process.

Important Notes

• All KUKU ceramics are fragile artworks; please handle them with care upon unpacking.

• Colors, glaze textures, and shapes may vary slightly due to the handmade nature of each piece — these variations are part of the charm and uniqueness of artisan ceramics, not defects.